Last updated: September 9, 2026
Digital products are generally final
Because our products are delivered digitally and can be accessed immediately, purchases are generally non-refundable after the download begins, except where applicable law requires otherwise.
When we will help
Please contact us if you received the wrong file, a file is damaged or incomplete, you were charged twice, or the product is materially different from its description. We will first try to replace or correct the file and may issue a refund when the problem cannot be resolved.
Before purchasing
Read the product description and confirm that you can open and print PDF and PNG files. Monitor settings, printers, ink and paper can affect the appearance of the final print and are not considered product defects.
Requesting support
Use our contact page with the email used at checkout, the product name and a clear description of the issue. Please contact us promptly after purchase so we can help.
Consumer rights
This policy does not limit any mandatory consumer rights that apply in your country. Before continuing to checkout, you must expressly request immediate delivery of the digital content and acknowledge that your statutory withdrawal right is lost once the download begins. This does not affect your legal remedies if digital content is faulty, unavailable or not as described.